Service management

strategy and leadership in service business
Forfatter:
Note: 
The Myth and Reality of Service Society; The New Economic Equation; Service Management Systems; Dynamic Diagnosis: Virtuous Circles and Vicious Circles; The Service Concept; Why Strategic Human Resource Development? Getting People to Grow; The Client as Customer - The Client as Co-Producer; Technology, Tools and Setting; Image; Creating, Reproducing and Refining Business Ideas; The Art and Science of Pricing; Diversification and Internationalization; Quality; Culture and Dominating Ideas as Management Tools; Change and Leadership

Service management (Engelsk)

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Bognummer: 
651641
Nota udgivelsesår: 
2022
Udgave: 
Wiley, 2000, (3. udgave)
ISBN: 
9780471494393