Juran's quality management and analysis
Note:
1. The Bottom Line: Quality and Business Performance -- 2. Integrating quality into the enterprise strategic plan -- 3. Organizationwide Assessment of Quality -- 4. Improving Quality While Decreasing Cost -- 5. Quality By Design to Increase Sales -- 6. Control of Quality to Maintain Superior Performance -- 7. Business Process Management -- 8. Organizational Roles to Support a Quality Culture -- 9. Creating a Quality Culture -- 10. Inspection, Test, and Measurement -- 11. Understanding Customer Needs -- 12. New Product Development's Role in Designing for Quality -- 13. Managing Quality in Operations-Manufacturing -- 14. Managing Quality in Operations-Service -- 15. Managing the Supply Chain -- 16. Quality Assurance & Audits -- 17. The Role of Statistics and Probability -- 18. Tools for Analyzing Data -- 19. Statistical Tools to Design for Quality -- 20. Tools to Maintain the Control of Quality